Dottie H
26 maggio 2024
Overall, our brief stay was nice. Our room was spacious, the bed was comfortable with clean linens, and the blackout curtains were a plus for sleeping in. As we arrived late and were only staying one night we did not take advantage of the pool, breakfast or several other amenities. Upon initial arrival in our room the sleeping area appeared to be clean, however, we noticed an odor in the bathroom. Being so late and exhausted, we closed the bath door and discovered the following morning there was a puddle of animal urine under the bathroom vanity that had not been cleaned up. It made me wonder about the rest of the room. As we did not have a pet with us, we reported this to a housekeeping member and the front desk. Our other issue was with the direct hotel reservation phone number. Being a Choice Hotel member, I had found a lower price on a third party site and called directly to the hotel to see if they would match the price. I thought I was speaking to a front desk representative who refused to match the price. I also brought this to the attention of the morning front desk person who had no knowledge of the person I spoke with. I'm disappointed with the housekeeping and reservation service but the hotel itself is acceptable to stay in.
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